Thanks a lot for your purchase

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

You can track your package in 2 easy steps

Step 1

Create Account

Create an account to check your shipment. please use same email as you used while purchasing process.

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Step 2

Order Tracking

Once you are in your account, you can check your order status, tracking information and also open the support ticket, if you need so.

Technical support

We are here to give you personalized attention. If you are our existing customer, Please login to your Account and open the support ticket for prompt response.

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Extended Warranty

It covers the elite

The Warranty states that if Elite found defective in quality, material or not in compliance with the applicable Specifications and has in fact failed under regular use on or before the expiration of the warranty period of eleven months. We will replace it with New Elite. We will also give you a new device to cover the period of tracker exchange so that you will not be out of your security net.
In the case of tracker theft or loss, we will give you a new Mate on factory price.

Warranty

Standard

OurGuard Mate is covered under Standard warranty.

The standard warranty says that If OurGuard Mate found defective in quality, material or not in compliance with the applicable Specifications and has in fact failed under regular use on or before the expiration of the warranty period of eleven months. We will respond to replace it without charge with the new Mate. 

Also, In case of theft or loss of your tracker, We will help you to locate and find who is currently using the tracker. 

Warranty Details

HOW WE MADE IT HACK PROOF?

We have chosen the SMS as a communication medium between device and application. SMS are old and proven technology and since they are just packets and don’t travel on the internet, this makes them almost hack proof.

We lost to Apple Iphone

We found that SMS are the best suited communication media to achieve our goals like affordable, secure, always working and not dependent on internet.but Apple IPhone doesn't allow it's Apps to send the SMS. So we had to abandon the IPhone App.