Cash & Carry

Items purchased at full price within 5 days of being moved to the Choose What You Pay collection are eligible for a store credit refund for the difference in price. Refunds will be issued in the form of a store credit, and cannot be applied retroactively. Your store credit never expires, and will automatically deduct from your next purchase at checkout.

  • Standard orders take up to 14 business days to arrive.
  • Expedited orders are shipped via DHL Express.
  • Expedited shipping takes up to 5 business days to arrive.

Pick-up-Point Locator

We offer some items for sale before they actually arrive. When you preorder these items, we’ll ship them out 1–2 business days after they become available at our warehouse.

You can tell if you’re purchasing an item that is a preorder item on both the product page and at checkout. Once you’ve placed your order, you can double-check our estimated restock date on the product page, and we’ll make sure to send you a shipping confirmation email once the item leaves our warehouse.

Door-to-door shipping service

For orders shipping to Australia, Canada, Hong Kong and countries in the European Union (excluding Switzerland), we offer standard shipping for a flat fee of $15 per order and expedited shipping for a flat fee of $75 per order.

Orders over $250 USD (excluding duties, taxes, and shipping) will receive free standard shipping.

International Parcel Delivery

For all other international countries, we offer expedited shipping for a flat fee of $25 per order. Orders over $500 USD (excluding duties, taxes, and shipping) will receive free standard shipping.

  • All in-stock orders (both standard and expedited) are processed within 1-2 business days.
  • First time orders and orders with two or more items receive free economy US Shipping.
  • Express U.S. Shipping costs between $14.95 and $19.95 based on your location and the weight of your order.
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Extended Warranty

It covers the elite

The Warranty states that if Elite found defective in quality, material or not in compliance with the applicable Specifications and has in fact failed under regular use on or before the expiration of the warranty period of eleven months. We will replace it with New Elite. We will also give you a new device to cover the period of tracker exchange so that you will not be out of your security net.
In the case of tracker theft or loss, we will give you a new Mate on factory price.

Warranty

Standard

OurGuard Mate is covered under Standard warranty.

The standard warranty says that If OurGuard Mate found defective in quality, material or not in compliance with the applicable Specifications and has in fact failed under regular use on or before the expiration of the warranty period of eleven months. We will respond to replace it without charge with the new Mate. 

Also, In case of theft or loss of your tracker, We will help you to locate and find who is currently using the tracker. 

Warranty Details

HOW WE MADE IT HACK PROOF?

We have chosen the SMS as a communication medium between device and application. SMS are old and proven technology and since they are just packets and don’t travel on the internet, this makes them almost hack proof.

We lost to Apple Iphone

We found that SMS are the best suited communication media to achieve our goals like affordable, secure, always working and not dependent on internet.but Apple IPhone doesn't allow it's Apps to send the SMS. So we had to abandon the IPhone App.