Technical support

We are here to give you personalized attention. If you are our existing customer, Please login to your Account and open the support ticket for prompt response.

Track your order

Please login to your Account and track your device any time. You can also open the ticket for more specific discussion.

Order and Refund enquires

Please check Knowledge base for Refund and order related questions. You can also open the support ticket after login in your account.

Ways to connect to us

Chat with us Monday to Friday (9 AM to 5 PM IST).

Send us message using contact us form. We respond in 48 Hours normally.

Open a support ticket by logging into your account. We respond in 24 hours normally.

Connect us on Facebook messenger. We respond you at our earliest.

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Extended Warranty

It covers the elite

The Warranty states that if Elite found defective in quality, material or not in compliance with the applicable Specifications and has in fact failed under regular use on or before the expiration of the warranty period of eleven months. We will replace it with New Elite. We will also give you a new device to cover the period of tracker exchange so that you will not be out of your security net.
In the case of tracker theft or loss, we will give you a new Mate on factory price.

Warranty

Standard

OurGuard Mate is covered under Standard warranty.

The standard warranty says that If OurGuard Mate found defective in quality, material or not in compliance with the applicable Specifications and has in fact failed under regular use on or before the expiration of the warranty period of eleven months. We will respond to replace it without charge with the new Mate. 

Also, In case of theft or loss of your tracker, We will help you to locate and find who is currently using the tracker. 

Warranty Details

HOW WE MADE IT HACK PROOF?

We have chosen the SMS as a communication medium between device and application. SMS are old and proven technology and since they are just packets and don’t travel on the internet, this makes them almost hack proof.

We lost to Apple Iphone

We found that SMS are the best suited communication media to achieve our goals like affordable, secure, always working and not dependent on internet.but Apple IPhone doesn't allow it's Apps to send the SMS. So we had to abandon the IPhone App.